This page is for customers who wish to use a 3rd party service to manage their email accounts.
Common 3rd party services include: Office 365, Rackspace, Google Apps.
The same basic instructions apply for each service.
ccess to MX records and Advanced Zone Control modules is made via cPanel
It is highly recommended that customers engage the services of a professional IT Support company to setup the account and configure cPanel.
No changes are required to web site hosting or domain name management.
Step 1. Login to cPanel*
- Add a TXT record for verification
- Add an MX record to route email
- Add six CNAME records
- Add a TXT record for SPF to help prevent email spam
- Add two SRV records
Microsoft Support provide detailed instructions here
Configure DNS for Office 365 in cPanel
# Record Type TXT example.com.au. 3600 TXT MS=ms000000 example.com.au. 3600 TXT "v=spf1 include:spf.protection.outlook.com -all" # Record Type MX example.com.au. 300 MX 0 example-com-au.mail.protection.outlook.com. # Record Type CNAME autodiscover 3600 CNAME autodiscover.outlook.com. sip 3600 CNAME sipdir.online.lync.com. lyncdiscover 3600 CNAME webdir.online.lync.com. msoid 3600 CNAME clientconfig.microsoftonline-p.net. enterpriseregistration 3600 CNAME enterpriseregistration.windows.net. enterpriseenrollment 3600 CNAME enterpriseenrollment.manage.microsoft.com. # Record type SRV _sip._tls 3600 SRV 100 1 443 sipdir.online.lync.com. _sipfederationtls._tcp 3600 SRV 100 1 5061 sipfed.online.lync.com.
- The MS record shown in red is a number supplied by Microsoft as part of the verification rocess.
- The MX record contains the domain name as a prefix, with periods replaced by hyphens.
- SPF, Once it has been approved and active with Office 365 you will need to add in your webserver IP to the SPF record. “v=spf1 +a include:spf.protection.outlook.com -all”
*cPanel access: username/password required – Request Login