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You are here: Home / IT Talk / Hosting / 3rd Party Email Services

3rd Party Email Services

This page is for customers who wish to use a 3rd party service to manage their email accounts.

Common 3rd party services include: Office 365, Rackspace, Google Apps.

The same basic instructions apply for each service.

ccess to MX records and Advanced Zone Control modules is made via cPanel

It is highly recommended that customers engage the services of a professional IT Support company to setup the account and configure cPanel.

No changes are required to web site hosting or domain name management.


Step 1. Login to cPanel*

Office 365

  • Add a TXT record for verification
  • Add an MX record to route email
  • Add six CNAME records
  • Add a TXT record for SPF to help prevent email spam
  • Add two SRV records

Microsoft Support provide detailed instructions here

Configure DNS for Office 365 in cPanel

# Record Type TXT
example.com.au.   3600  TXT   MS=ms000000
example.com.au.   3600  TXT   "v=spf1 include:spf.protection.outlook.com -all"

# Record Type MX
example.com.au.   300   MX    0 example-com-au.mail.protection.outlook.com.

# Record Type CNAME
autodiscover             3600  CNAME autodiscover.outlook.com.
sip                      3600  CNAME sipdir.online.lync.com.
lyncdiscover             3600  CNAME webdir.online.lync.com.
msoid                    3600  CNAME clientconfig.microsoftonline-p.net.
enterpriseregistration   3600  CNAME enterpriseregistration.windows.net.
enterpriseenrollment     3600  CNAME enterpriseenrollment.manage.microsoft.com.

# Record type SRV
_sip._tls                3600  SRV   100 1 443   sipdir.online.lync.com.
_sipfederationtls._tcp   3600  SRV   100 1 5061  sipfed.online.lync.com.

Notes:

  • The MS record shown in red is a number supplied by Microsoft as part of the verification rocess.
  • The MX record contains the domain name as a prefix, with periods replaced by hyphens.
  • SPF, Once it has been approved and active with Office 365 you will need to add in your webserver IP to the SPF record. “v=spf1 +a include:spf.protection.outlook.com -all”
Then, change the Email Routing setting down the bottom to “Remote Mail Exchanger”.

*cPanel access: username/password required – Request Login


Helpful Links

  • Microsoft Support
  • Outlook.com
  • cPanel
  • Rackspace
  • Gsuite – Google Apps
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