Optus Spam & Phishing Filter is out of touch and a waste of time!
Everyone has their own software. We use AVG and SPAMFighter. We simply do NOT need Optus filtering our mail.
- Customers should be able to opt-out.
The filter constantly blocks good emails sent to known customers and brand companies.
I don’t have the time to go through a ‘review’ process. When Optus blocks an email, we now simply change sender.. but we should not have to do this.
The filter service is heavy handed, unrealistic time wasting at best!
Optus maintains Acceptable Use, Terms and Conditions of Use and quotes ACMA but no-one at Optus can justify it.
Optus.. it is not “MY” filtering issue, it is “your” issue.
Optus… please, please, please..
Let us decide whether we want our outgoing mail filtered or not. Make it an option we can turn off and on.
UPDATE – OCTOBER 2021
After many Optus replies going nowhere, I received one today that said that the filter is not for BUSINESS use. I have worked from home for 20+ years unware that the plan was not to be used for business. Strange that none of the technical support people who have visited have mentioned it either. I have asked to see the Optus T&C. Stay tuned.
[TT#********] Mail Block Review Acknowledgment
Thank you for your email titled ‘re Block Mail Review ‘. Optus welcomes your feedback and the opportunity to address your concerns.
All OptusNet email is subject to the Optus Spam & Phishing Filter.
Thankyou for notifying us regarding your filtering issue.
Please ensure you have sent the original mail ‘as is’
to firstname.lastname@example.org or simply add the mailblock review address to your original mail-out list.
We need to view the email exactly as it was originally sent, so please do not forward or send it as an attachment.
Please send a separate email to email@example.com explaining your role and the purpose of the original email.
Ensure that you reference the original email in the subject line and provide your contact details so that we can reach you
In most cases we will advise you of the outcome of the review within 2 business days via a return email.
Please be assured that Optus takes complaints regarding mail seriously and your concerns have been forwarded to the Optus Internet Abuse Team for their immediate attention.
Also please note that in compliance with the Internet Industry Association’s Spam Code of Practice Optus has taken the following steps to minimise spamming of and by OptusNet users:
* Spamming by Optus Internet users is prohibited in our Acceptable Use Policy and Terms and Conditions of Use (found at http://www.optus.com.au/sfoa).
* We have installed relay protection mechanisms to prevent spammers from using a relay to evade detection.
If you would like more information relevant to email marketing in Australia, we refer you to the website of the Australian Communications and Media Authority (ACMA)
Optus Consumer Solutions Team
Thank you for your email.
Unfortunately there’s been some confusion as that’s not how the Optus Spam Filter works. I can type “Spam” many times in an email and the Optus Spam Filter will show a spam filtering score of “0” meaning nothing detected or blocked.
If an email is blocked by the Optus Spam Filter, the sender receives the error “551 5.7.6 Message rejected as spam (CM) Please send message to firstname.lastname@example.org if you feel this is in error” which directs them to contact us and is the only error we can assist with.
Please re-send the blocked email that is getting the above error here (email@example.com) so we can investigate what content is causing the issue and get that content cleared for future emails.
Note: This email address is for 3rd parties to report issues related to sending emails to Optus customers ( “551 5.7.6 Message rejected as spam (CM)” ). We’re not manned for customer support and do not have access to Optus account or billing information. This email address is not intended to be given out to customers for support.
The Optus Network Security Team
This email may be confidential. If you received it accidentally, please delete it and let the sender know straight away so it wonâ€™t happen again.
Please do not disclose this email to anyone else without the senderâ€™s permission. We do our best to avoid errors on emails, but occasionally we do make mistakes, so we canâ€™t warrant this email will be error free.
And before you go, please note that we might scan, store, read or disclose to others, any emails sent to or from Optus at our discretion.