• • Contact the website and ask to have the review removed if it’s defamatory in nature or fake.
  • Respond to the reviewer on the website in a polite way offering further assistance and ask them to contact you personally to discuss their issues offline.
  • Ask your current customers to leave positive reviews on the same website to push down the negative review and show customers you have more happy customers than unhappy ones.
  • The ACCC website offers advice on how to handle negative reviews.

Removify will erase negative reviews about a business online in a no win-no fee model that claims to have an 88 per cent successful removal rate within 15 days.