I am both a fan of CloudFlare and a critic of CloudFlare protocols.
Very very American and wayyyyyyyy over the top.
I was locked out because of Two-Factor Authentication.
Instead of simply saying email support@cloudflare.com with:
- list of domains (1 or more) in your account
- IP address(es)
- Hosting provider
- Datacentre
- Your name and email address
There is an endless diatribe of support pages and CloudFlare community pages which all require you to be logged in.
Oh, at the end of many answers in the support pages, it asks, helpful? if not, submit a request, except you have to be logged in… derrrrrrrrrrrrrrrrrr!
I finally found the answer above and recieved an automated email requiring me to prove ownership by one of three methods.
- Locate your second factor backup codes – erm, if I had them then I wouldn’t be locked out
- Create a file on your web server
- Add a Meta tag to your homepage
Pretty easy, except it took a lot of frustration and time to get there.
I proved ownership in minutes, confirmed to Cloudflare and received confirmation back that I was free to login.
Cloudflare will defend itself with protection and security protection which is fine, just don’t make it so hard to get help.